Career Opportunities

We're hiring

Training and Application Support Specialist

Bayer Built Woodworks is a premier manufacturer and distributor of high-quality interior and exterior doors, millwork, and stair systems. As a family-owned company based in Minnesota, we proudly serve the Midwest with industry-leading service, exceptional craftsmanship, and a deep commitment to customer success. Our team is passionate about providing reliable products and outstanding support to builders, dealers, and homeowners alike. At Bayer Built, we believe our people are the foundation of our continued success, and we’re dedicated to fostering a culture of integrity, safety, and growth.

Summary:

The Training and Application Support Specialist’s role is to deliver training and support to internal customers – such as production, customer service, and purchasing teams – regarding how to efficiently and effectively use the organizations various software programs such as Ponderosa, Microsoft Office, M-Files, and others.

  • What You'll Be Doing:

    • Participate in the design, development, and delivery of software applications training programs and individual classes.
    • Coordinate and post knowledge bases, and frequently asked questions resources on company intranet to assist in problem resolution.
    • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
    • Provide first-level technical support for internal customer inquiries, troubleshoots ERP (Ponderosa) Order Entry System and application errors.
    • Provide internal customers with application and technical support assistance primarily over the phone, desk-side, and/or remote connection within assigned product area of expertise.
    • Identify and learn appropriate software and hardware used and supported by the organization.
    • Function as technical subject matter expert (SME) for support of applications in organization environment and act as a technical resource in company projects.
    • Build rapport and elicit problem details from internal customers.
    • Coordinate all activities pertaining to problem identification and resolution, while controlling customer expectations.
    • Document progress, resolution and time spent on all customer activity in the appropriate tracking systems.
    • Act as point of contact for Support Center calls, and understand escalation procedures and staffing for support incidents.
    • Field incoming help requests from end users via both telephone and e-mail in a courteous manner.
    • Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
    • Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
    • Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
    • Communicate application problems and issues to development teams and Team Leader.
    • Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
    • Other duties/responsibilities as assigned by Team Leader

  • What Would Make You a Great Fit:

    • Prior technical training or other educating experience
    • Two years of college or completion of supplemental workshops/courses beyond high school in a technology related discipline and/or equivalent work experience.

Date Posted: 10/03/2019

  • Job Type: FULL_TIME Full Time
  • Pay:
  • Hours:
  • To Apply...

    Submit resume:

    Or apply in person:

    Bayer Built Woodworks
    24614 Hwy 71
    Stearns County (Belgrade), MN 56312

Wish List

There are no items on your Wish List