Customer Service Representative

Summary:

Provide exceptional service to our internal and external customers with accurate quoting and keying of orders and solving related issues and requests in a timely manner.

Duties and Responsibilities:

• Primary responsibility - answering phones
• Provide interface with customers via phone, e-mail and/or fax communication
• Input quotes and orders into business application software
• Verify product costs and availability from vendors
• Problem solving, order status check
• Answering calls
• Communicate with outsides Sales Representatives when necessary
• An awareness of internal customers regarding processes and procedures

Knowledge, Skills, and Abilities:

• Must be friendly, courteous, and exhibit a positive attitude.
• Fluent with use of PC’s and software
• Possess an aptitude for understanding door schedules and related drawings.
• Time management and prioritization skills
• Excellent communication skills

Credentials and Experience:

• High school diploma or GED
• At least 2 years of millwork and/or industry experience.