Summary:

As a Customer Service Representative, you'll provide service to our external and internal customers. You'll act as a point of contact for customers and be responsible for managing customer inquiries, estimating, providing technical support with our online ordering system, and building strong customer relationships with over 700 lumberyards across the upper Midwest.

Duties and Responsibilities:

• Answering calls and emails from customers
• Processing customer orders, ensuring accuracy and timely fulfillment
• Preparing and submitting accurate quotes
• Providing product information, technical specifications to lumberyards, contractors, & homeowners
• Providing updates on orders and processing back-orders if necessary
• Assisting in training our customer base to use Q, the online ordering system
• Performing showroom tours; helping homeowners design and choose products
• Working on smaller commercial orders & quotes
• Understanding the needs and requirements for Millwork products and how it comes together
• Maintaining a thorough understanding of the company’s Millwork products and services
• Staying updated on industry trends
• Participating in ongoing vendor training sessions
• Working with the outside sales team on problem solving, quotes, training
• Developing and maintaining strong customer relationships

Credentials and Experience:

• Friendly, courteous, outgoing, positive attitude
• Excellent communication & customer service skills
• Ability to handle multiple tasks and prioritize workload effectively
• Strong organizational skills and time management skills
• Ability to work independently and as part of a team
• Ability to work with online quoting programs; Proficient in Microsoft Suite
• Knowledge of Millwork product and construction industry a plus
• Ability to learn and adapt to new quoting tools and processes
• Two years industry experience